Privacy Statement
The City Government of Tacloban, through the Tacloban Smart App is committed to fully protect your personal data privacy in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA).
We shall detail the manner in which we process your personal data and provide a separate privacy notice in an appropriate format and manner whenever we collect personal data through other channels.
In all instances, we assure you that processing your personal data will strictly follow the provisions of DPA, especially the general data privacy principles of Transparency, Legitimate Purpose, and Proportionality.
Tacloban Smart App Privacy Notice
Our official website: www.tacloban.gov.ph
This Privacy Notice is for the Tacloban Smart App. These functionalities are enabled to collect and process your personal information.
Personal Data Collected and Manner of Collection
We collect the following personal data from you when you manually or electronically submit to us your inquiries or requests:
- Name
- Address
- Birthday
- Mobile Number
- Email Address
This form is used by the data subject to submit inquiries and concerns to the app.
Basis, Use, and Purpose for Processing of Personal Data
While your consent may be solicited to process your personal data, we may also process personal data without your consent, such as when processing is according to our mandate or when processing is allowed under Section 12 or Section 13 of the DPA.
In these instances, your personal data is utilized for the following purposes:
- For documentation and processing of inquiries and requests within the app, enable the City Government of Tacloban to properly address them and forward them to the appropriate internal units for action and response.
- To solicit feedback for the services we provide.
- To provide you with the appropriate updates and advisories in an appropriate format and orderly and timely manner.
- To comply with a legal obligation to which the City Government of Tacloban is subject.
- To comply with the requirements of public order and safety or to fulfill the functions of public authority, including processing personal data to fulfill its mandate.
- To be able to provide the appropriate action that a data subject may require concerning their data privacy rights.
Moreover, we may collect other personal data that are relevant and necessary to perform our mandate of providing compliance support and data subject assistance.
Disclosure of Personal Data
Personal data processed by the Tacloban Smart App is not shared with any other party unless such disclosure is allowed under Section 12 or 13 of the DPA.
Risks Involved
Risk refers to the potential of an incident to result in harm or danger to a data subject or organization. Risks may lead to the unauthorized collection, use, disclosure, or access to personal data. It includes risks involving the confidentiality, integrity, and availability of personal data or the risk that processing will violate the general data privacy principles and the rights of data subjects.
The City Government of Tacloban through its Tacloban Smart App ensures that adequate physical, technical, and organizational security measures are in place to protect personal information’s confidentiality, integrity, and availability. However, this does not guarantee absolute protection against certain risks involving the processing of personal data, such as when systems are exposed to targeted cyberattacks, malware, ransomware, and computer viruses or when manual records are accessed without authority.
However, adequate policies are in place to ensure appropriate security incident management in line with existing policies and other issuances.
Data Protection and Security Measures
We safeguard the confidentiality, integrity, and availability of your personal information by maintaining a combination of organizational, physical, and technical security measures based on generally accepted data privacy and information security standards. Among the measures we implement are the following:
- Policies on access control in both digital and physical infrastructures to prevent unauthorized access to personal information.
- Acceptable use policies
- Security measures against natural disasters, power disturbances, external access, and similar threats.
- Technical measures to protect our computers and databases against accidental, unlawful, or unauthorized usage, interference, or access.
Storage and Retention
We store files containing personal information in our computers and servers, which are kept in a secure environment. We may also store your personal information with cloud-based third-party data storage providers. We shall ensure that proper measures are adopted to protect your information.
Personal data shall be stored in a database for two (2) years after inquiries and requests are acted upon. After which, records shall be disposed of securely.
Other categories of data may be kept longer than two (2) years when its retention period is determined by other relevant laws and regulations.
Disposal
Physical records shall be disposed of through shredding, while digital files shall be anonymized. In all instances, our manner of disposal shall ensure that the personal information shall no longer be retrieved, processed, or accessed by unauthorized persons.
Rights of a Data Subject
Under the DPA, you have the right to be informed regarding processing the personal information we hold about you.
Further, you may be entitled to request:
- Access to personal data we process about you. It is your right to obtain confirmation on whether or not data relating to you are being processed;
- Rectification of your personal data. This is your right to have your personal data corrected if it is inaccurate or incomplete;
- Erasure or order blocking of your personal data whenever warranted;
- The right to object if the personal data processing involved is based on consent or on legitimate interest;
- The right to data portability through which you may obtain and electronically move, copy, or transfer your data securely for further use.
You may claim compensation if you believe you suffered damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data or for violating your rights and freedoms as a data subject.
Suppose you think that your personal information has been misused, maliciously disclosed, or improperly disposed of or that your data privacy rights have been violated. In that case, you have a right to file a complaint with the City Government of Tacloban.
Changes to the Privacy Notice
The Tacloban Smart App reserves the right to update or revise this privacy notice at any time and will provide a new privacy notice whenever there are substantial changes. Prior versions of the privacy notice shall be retained by the City of Tacloban and shall be provided to data subjects upon request.
Feedback on our Privacy Notice
Suppose you have suggestions or comments regarding our privacy statement and notice or for any issues concerning the Tacloban Smart App data privacy practices. In that case, you may reach us through our Data Protection Officer, Atty. Earl Cezar Rosario, via this address: Tacloban City Legal Office, BOSS Building, Tacloban City Hall, Kanhuraw Hill, Brgy. 25, Tacloban City, Leyte 6500, or email us at dpo@tacloban.gov.ph.